Download E-books What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service PDF

By Richard S. Gallagher

What do a not easy colony of porcupines, an upscale eating place run via hyenas, and a recognized medieval knight have in universal? they're all a part of some of the most unique and instructive books on customer support ever written. What to claim to a Porcupine makes use of the structure of Aesop's fables to demonstrate basic rules of shopper provider, together with: by means of a Hare: nice provider is all approximately going the additional mile, as discovered through a bunch of rabbits operating an show mail supply provider. undergo with Me: One grizzly bear's honey store undergoes an grand transformation while he discovers a greater technique to greet his shoppers. What to claim to a Porcupine: while a newly arrived colony of difficult porcupines wreaks havoc on neighborhood companies, readers get a lesson on dealing with tricky buyers in a favorable, optimistic demeanour. every one tale is through a quick dialogue, illuminating subject matters from buyer relationships to tips on how to encourage a carrier group. enjoyable, speedy, and optimistic, this can be a consultant for someone fascinated about customer support.

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